Updated on: April 14, 2023
Effective on: April 14, 2023

Wanda Club, a subsidiary of Wanda Hotels & Resorts, is dedicated to providing its members value-added services. Wanda Club offers an Individual Customer Loyalty Program, a Business Customer Loyalty Program, and a Wanda Hotels & Resorts Customer Loyalty Program (hereinafter, “this Program”, “this Membership Program”, or “Wanda Club”). Enrollment in Wanda Club allows customers to enjoy exclusive discounts, abundant points, and premium benefits, appropriate to each member tier, in all Wanda Hotels & Resorts branded hotels. Wanda Club covers more than 100 Wanda Hotels & Resorts branded hotels, all of which provide high-end services aimed at forging long-term relationships with its customers.
Wanda Club Membership Terms (hereinafter, “these Terms”) apply to this Membership Program and to relevant activities organized and operated by Wanda Hotels & Resorts, and form a legally binding agreement between members of this Program and Wanda Hotels & Resorts.
Before registering for a Wanda Club membership account, please read carefully and understand fully these Terms. Ticking the box, clicking the confirm button, or confirming in any other manner to open a Wanda Club membership account or to join this Program, constitutes your consent and acceptance of these Terms. If you do not accept these Terms or any chapter or section thereof, please do not confirm and immediately terminate your registration for a Wanda Club membership account.

I. General Provisions

1. Registering for Wanda Club Membership: You can join this Program by providing all the required information through any of the official channels recognized by this Program, including, without limitation, the official website, official WeChat account, and WeChat Mini Program of Wanda Hotels & Resorts. You may also join this Program through Wanda branded hotels or other channels authorized by Wanda Hotels & Resorts. Becoming a member of this Program and using your membership account will allow you to enjoy the following benefits and earn Wanda Club points (hereinafter, the “points”), which can be used to redeem stays and various products.

2. Currently, the hotel brands participating in the Wanda Club Loyalty Program include Wanda Reign, Wanda Vista, Wanda Realm, Wanda Jin, Wanda Yi, Wanda Moments, Wanda Yue, as well as Wanda branded overseas hotels. Wanda Hotels & Resorts has the right to, at its sole discretion, add or remove hotel brands or hotels participating in this Program.

3. Joining Wanda Club is free. However, all Wanda Club Members shall provide valid contact information and update such information when necessary. Where required, Wanda Club will communicate with members using the contact information in their profiles. If a membership account contains more than one piece of unverifiable information and/or is suspected of fraud and/or improper use of this Program, Wanda Club has the right to, at its sole discretion, terminate such membership account and/or forfeit the points earned on the account. Where valid contact information is unavailable, Wanda Club reserves the right to terminate the membership account and/or forfeit the points earned on such account.

4. Joining this Program and enjoying membership benefits constitutes your consent to the following:
(1) You are 18 years or older, or have reached the age that classifies you as a major in your country of residence;
(2) You are the only person who will use the membership of this Program (i.e., without Wanda Club’s express consent, you shall not share your membership account with any other person);
(3) The contact information you have provided is accurate and valid;
(4) The name on your membership account is identical to the name on your valid identity document;
(5) You have read, understood, and agree to abide by these Terms;

II. Supplementary Terms

Accessing a membership tier, tier upgrading or degrading, the membership benefits and rules for each tier, and the points and points accrual rules associated each tier, among others, are subject to the latest updates on Wanda Club official website, Wanda Club WeChat mini program, the Wanda Cultural Tourism WeChat mini program, and other official channels. Please read through all the documents carefully (Individual Customer Loyalty Program, Business Customer Loyalty Program, and Resorts Loyalty Program). The updated information shall constitute the supplementary terms of these Terms and form an integral party of these Terms. In case of any inconsistency between these Terms and the Supplementary Terms, the Supplementary Terms shall prevail. Your use of the services provided by Wanda Club will be deemed as your acceptance of the aforesaid Supplementary Terms. Unless otherwise explicitly stated, all services provided by Wanda Club shall be subject to these Terms.

III. Cancellation of Membership Accounts

1. You can cancel your membership by contacting the Wanda Club Member Service Center.

2. Wanda Club has the right to cancel any membership and forfeit any and all unredeemed points, accumulated benefits or rewards, for any reason including, without limitation:
(1) The member has acted in a manner inconsistent with applicable laws, regulations, or ordinances;
(2) The member has breached or violated any of these Wanda Club Membership Terms & Rules;
(3) The member has more than one membership account (but the member can have a Business Customer Loyalty Program account at the same time);
(4) The member has engaged in for-profit commercial activities, including, but without limitation, booking rooms for others in third-party channels through his/her membership account and seeking benefits with membership privileges;
(5) The member has provided fraudulent information in the membership application or used his/her membership account inappropriately (e.g., using member prices to resell room reservations and disturb the market);
(6) The membership value-added services violate any national or local laws and regulations;
(7) After checking in at a Wanda hotel, the member has engaged in any activity that seriously violates moral principles, and negatively impacts the hotel's operation, or in any other ways causes harms to Wanda Hotels & Resorts, Wanda Club, or any affiliated members;
(8) The member has failed to pay any fees in relevant hotels or other bills payable to the Wanda Club or Wanda Club participating hotels;
(9) The member has engaged in any fraudulent or abusive use of any content in connection with Wanda Club; or acted in an inappropriate, fraudulent, abusive, or hostile manner.

3. If a membership is canceled by the either a member or the Wanda Club, the member will lose all the points, vouchers, awarded stays, and any other benefits related to the membership account, and will not be able to earn or redeem the points under this Program.

4. If a Wanda Club member cancels his/her account or changes the status of his/her account to “frozen”, he/she can reapply for Wanda Club membership, but the points, rewards, and membership tier of his/her original account will not be restored in the new account.

IV. Modification of these Terms

Wanda Club has the right to adjust and modify this Program, benefits, and other functions, including these Terms, at any time. In case of any changes to these Terms, the Company will notify members of any modification in an appropriate manner, and the members shall also check and understand the latest updates to Wanda Club and its Terms & Rules at any time. If the members choose to reserve their membership under this Program, it means they agree to abide by the modified Terms & Rules or they agree to participate in the changed Program. The Company and its partners bear no responsibility for any losses caused by the modification of Wanda Club and its Terms & Rules.

V. Termination of this Program

1. Wanda Club has the right to terminate the Wanda Club Membership Program with twelve (12) months advance notice to all active Wanda Club members, as per its business arrangement.

2. Upon termination of the Wanda Club Membership Program, all accumulated points and membership benefits will be irrevocably forfeited and cleared immediately and Wanda Club will not be held accountable for any obligations or responsibilities thereof. Unless otherwise expressly stipulated by laws and regulations, all members’ relevant personal data will be deleted upon termination of this Program.

3. As a member of this Program, you shall acknowledge and agree that Wanda Club can terminate the Wanda Club Membership Program, as detailed here. You will receive no refund or compensation for any forfeited membership benefits, tiers, or points.

VI. Other Terms, Privacy Guarantee, and Applicable Laws

1. In the event of any discrepancy between the Chinese version and any translated version of these Terms, the Chinese version shall prevail.

2. The Company reserves full right of interpretation of these Terms, and has the final decision on any dispute regarding the interpretation of these Terms.

3. Intellectual Property
3.1 All texts, pictures, graphs, and audio/video materials that Wanda Club provides during services are protected by copyright, trademarks, and other applicable laws and regulations. Unless expressly approved by Wanda Club, no one shall copy or disseminate such content at will or for any other commercial purpose.
3.2 All rights regarding any software (including, without limitation, any text, pictures, graphs, and audio/video materials, and corresponding supplementary materials used in the software) belong to the copyright owner of such software. Unless expressly approved by the copyright owner, no one shall conduct any reverse engineering, decompilation, or disassembly on such software.

4. Privacy Protection
4.1 Wanda Club requires all members to provide certain personal data to ensure Wanda Club’s relevant programs can operate smoothly in compliance with applicable laws and regulations. The Company bears no responsibility for any loss or failed delivery of any rights or interests related to the membership if such loss or failure is owing to the fact that the member failed to update his/her latest personal data with the Company.
4.2 The Company’s privacy policies are incorporated in the agreement between the Company and the members. The Company will manage all personal data provided by members according to the foregoing privacy policies.
4.3 The member shall set a personal password when activating his/her membership account online. The member shall ensure that she/she does not release his/her password to anyone else. The Company bears no responsibility for any loss caused by the member’s disclosure of his/her password or by anyone’s malicious theft and use of such password (including redemption of points in the member’s name).
4.4 If a member gets involved in tax payment or tax declaration obligations when using Wanda Club, and if any official tax or regulatory authorities request detailed information about such member’s accumulated and redeemed points, as the operator of Wanda Club, the Company will cooperate with the tax or regulatory authorities and provide them with relevant information. The Company will not be held accountable for any such behavior.
4.5 We will not share your personal data with any company, organization, or person outside Wanda Hotels & Resorts, unless otherwise made necessary in any of the following circumstances:
4.5.1 Sharing your personal data with other parties after receiving your explicit consent.
4.5.2 Sharing your personal data with other parties according to laws and regulations or as per the mandatory requirements of government authorities.
4.5.3 Sharing your personal data with this our affiliated companies. We will only share such data to the extent necessary, subject to the purposes of this Membership Program. In the event that an affiliated company wants to change the purpose of processing your personal data, we will ask for your permission again.
4.5.4 Sharing your personal data with our authorized partners who provide certain services for the sole purpose of fulfilling this Membership Program, with the aim of improving customer services and experience. We will only share your personal data for legitimate, proper, necessary, and specific purposes, and only provide such personal data to the extent necessary for delivering services.
4.6 You must fully acknowledge that we can collect and use your personal data without your authorization or approval according to applicable laws and regulations under any of the following circumstances:
4.6.1 Where it concerns national security or national defense;
4.6.2 Where it concerns public security, public health, or material public interest;
4.6.3 Where it concerns criminal investigation, prosecution, judgment, and enforcement of sentences;
4.6.4 Where it is necessary to protect your or any other people’s life, property, or other material legitimate rights and interests, but may be challenging to obtain consent of the party involved;
4.6.5 Where the collected personal data is voluntarily disclosed to the general public by you or your guardians;
4.6.6 Where personal data is collected from legally disclosed information, such as legitimate news reports and government disclosures, among others;
4.6.7 Where it is necessary to discharge responsibilities or obligations stipulated by laws and regulations or in circumstances stipulated by laws and regulations.
4.7 You must acknowledge fully and agree that, according to applicable laws, if we process your personal data using technical or other measures to make the data receiver unable to identify the person or if we conduct de-identification research, statistical analysis, and projection to improve our content and layout to provide products and services that support our commercial decision-making or to improve our products and services (including using anonymous data to conduct machine learning or model algorithm training), we will not need to notify you or seek your consent for using the data generated from such processes.

5. Disclaimer
5.1 Wanda Club is not liable for any direct, indirect, occasional, special, and subsequent damages caused by any member’s improper or illegal use of services, online transactions, or changes in the member’s transmitted information.
5.2 Wanda Club is not liable for any threatening, defamatory, obscene, or illegal content or conduct of any other party or any infringement of another’s rights (including intellectual property rights), and is not liable for any content that any third party transmits in the course of providing their services or incorporated into their services.
5.3 Wanda Club is not liable for any service disruptions or other deficiencies caused by force majeure or other reasons beyond Wanda Club’s control; nevertheless, Wanda Club will make every effort to mitigate the loss and impact therefrom for its members.
5.4 Wanda Club does not make any representation or warranty regarding the Internet services provided, including, without limitation, the following:
(1) The Internet service will meet the member’s requirements;
(2) The Internet service will not be interrupted;
(3) The Internet service will be timely, safe, and accurate;
(4) However, Wanda Club does not restrict any other warranties regarding specific purposes in line with relevant provisions.

6. Applicable Laws
6.1 The execution, enforcement, and interpretation of these Terms and any dispute resolution shall be governed by the laws of the People’s Republic of China. The two parties shall strive to resolve any disputes arising from the contents or the enforcement of these Terms through amicable negotiations; otherwise, any party has the right to bring a lawsuit to the Beijing Chaoyang District People’s Court.
6.2 If any provisions in these Terms are invalid because of conflicts with the laws of the People’s Republic of China, the member agrees to make the involved party’s intent reflected in such provisions remain effective according to laws, and all other parts of these Terms shall remain in full effect.

VII. Contact Us

Wanda Club Member Service Center: 400-088-8899